For logistical reasons, some items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and prompt delivery, please double-check and enter your shipping address correctly during checkout.
Please note that we are not responsible for lost packages due to an incomplete or incorrect address provided by the customer. It is important that you verify your delivery details to avoid delivery problems. At checkout, you have the option to choose your shipping method, including the free option, which means that the product will be shipped from a supplier outside the country.
Our standard processing time for orders is 2-5 business days after placement. After the processing time, the estimated delivery time is 7-15 business days. These are approximate delivery times and Nordunne does not guarantee specific delivery dates.
Once your order has been processed, we will generate a tracking number and send it to you via an email with delivery confirmation. If you have not received your tracking number within 5 business days, please notify us by email at support@nordunne.com, including your order number.
We strive to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, strikes in air and ground transportation, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.
You can rest assured that we are dedicated to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.
If you have any questions or concerns regarding our delivery process, please feel free to contact us at the following address and phone number:
Phone number: (We currently do not have customer service available by phone)
Email:support@nordunne.com